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On 9/21/17 countertop was installed; they used 2×4’s to shim and left my stove in the middle of the floor saying it couldn’t be used until it was raised level with the countertop otherwise it would cause a fire.
On 11/2/17 my tile guy came out to install the backsplash but couldn’t because the countertop was not level…by over 1.5 inches. After going weeks without a response from Lowe’s or Sims-Lohman the install company, they finally made an offer to fix it but not to cover the 0 out of pocket cost.
I also take diaretic (no spell check) pills further complicating the situation. She was very apologetic and kind but she was embarrassed that she could not finish the task. Well that was it after my wife took days off of work twice for the installs she called Lowes to come and get their door and etc. Now in the mean time I paid 00 in October and 00 in November on my credit card and was going to pay the rest off in December after installation. So I went online to see if they refunded my money and now it said my account is delinquent. Reply I’m a Vietnam Veteran with honorable discharge.
I am still trying to get my money back and credit up to date on. I bought a home and moved at Inverness Florida since 2000 from California before you even open up your store, which is about 5 minutes drive.
Measurements were taken for the solid surface via laser level.
Why should I have to incur a loss due to their botched work?
At no time did they ever say the cabinets were not level and would need to be addressed.
Today I heard that you have to go sign up for the Military Discount that you had offered in the past. The installers which they deal with called and we set up an install in another 2-3 weeks best they could do.
I went to the service desk and a young lady (Kristy) attempted to help me. Apon their arrival they said we were missing 2 pieces. 3 weeks went by heard nothing went to see our salesman he claimed he did not know anything about it.